With over 50 years in the water heater business we’ve received lots of feedback over the years. Read our customer reviews and learn for yourself why Water Heaters Only, Inc is celebrating our 50th year of honest, reliable water heater service! We’re reviewed on…
Sample Of Our Customer reviews
“Very happy with they work performed.. Would recommend to friends, family and US Veterans. 5 Stars in my book…Happy New Year Thanks”
Norman P, January 2020, Concord. Provided By Google
“Oh my gosh! We needed a water heater immediately. Friends and family coming tomorrow for christmas festivities. Shock! They answered the phone…we did not need to leave a message. That came out today. Put in the heater and its wonderful. They had to re-pipe everything because of corrosion. Their verbal estimate matched the actual cost. I wish they were plumbers. I have never had such excellent expedient professional service. Thank you for making a potential holiday crisis into a relaxed preparing of christmas meals, festivities and guests.”
Annie B, December 2019, Concord. Provided By Google
“Thanks Doniel! Was pleasant, professional and did a great job!”
Caroline B, December 2019, Concord. Provided By Google
“Beni come to my house on time and did a great job to get the water heater replaced. Thanks 😊”
Qian G, December 2019, Concord. Provided By Google
“Daniel came to replace our water today in Martinez. He was on time, courteous and very professional, the work he performed was perfect. He gave me a lot of hints and tips for the maintenance of the device along with information on what work he had done in the 3 hours he was at our house. Thoroughly recommend this company, 5 stars.”
Mark J, December 2019, Concord. Provided By Google
“I was referred to Water Heaters Only and called the main number (1-866-946-7842) and spoke to both Victoria and Seth who were very helpful about replacing a Hydronic Water heater. Chris from Water Heaters Only came out and did an Outstanding Job! He was very familiar with the Hydronic type of water heater and replaced my old water heater from 1994. Chris was extremely professional, efficient, pleasant and an expert in his profession. I called the main office and spoke with Paul the General Manager and complimented the great job Chris did. I will tell everyone I know about Water Heaters Only and will definitely call them again if the need arises.”
Glenn B, December 2019, Concord. Provided By Google
“If you need a new a new water heater, only call water heaters only. Very professional and courteous, they even moved up my appointment by two days! Our installer, Mack is the best, having a great attitude ! Thank You… Alan…”
Alan W, November 2019, Concord. Provided By Google
“We were having problems with the plumbing company our home warranty chose and felt like they were price gauging us, so my husband called Water heaters only at 7 pm and they showed up at our house with a new water heater at 8 am the next morning! So thankful for their quick and professional service as we were without hot water for over a week and a half! Lucas was our technician and he was very professional, thorough, and nice! He came from Tracy and we are in Discovery Bay, he was on time ready to help us! I will be recommending this company to my neighbors, family, and friends! Thank you!”
Brenda W, August 2019, Concord. Provided By Google
“Doniel was courteous, prompt, and installed our water heater in under his original estimated time. Excellent service. Thank you.”
Shari S, August 2019, Concord. Provided By Google
“Very prompt, professional and pleasant service at a competitive price. Yesterday afternoon we noticed that our hot water heater was not heating up the water. We researched online and found Water Heaters Only to be best rated. Now we know why. We called them last night. After determining what we needed they explained their recommendation and made an appointment. Don came right on time this morning and now we have a new water heater. Would definitely recommend Water Heaters Only to our friends. Thanks!”
Henry Y, August 2019, Concord. Provided By Google
“There service was great! Called on a Wednesday afternoon telling them our water heater went out. After answering a few questions, they told me they could have someone come out the next day in the morning. Lucas was the installer. He showed up on time was nice and professional. He answered all of my questions. It was a great experience with this company. Pricing for services was very fair. I would recommend them.”
Marie M, August 2019, Concord, CA. Provided By Google
“My call to your company was answered by Valerie who was very helpful and explained everything I needed to know. I had a technician. Lucas, on site within hours and in about two hours I had a new water heater installed and working. Good job!”
Gene C, June 2019, Concord Area, CA. Provided By Google.
“Redfin, install date 5/31, San Ramon, Installers name; Daniel
The installer responded very quickly, was very courteous and completed the job in just a couple of hours. I am very pleased and satisfied with the work performed and the professionalism of the rep. He looked at my old water heater to make sure it really needed replacement, to try and save me some money. He explained why it was not serviceable and advised a new was needed. Again I am very happy with the work and quick response.”
Maverick R, June 2019, Concord Area, CA. Provided By Google.
“Ernesto S. is my hero!
The plumber who came out to do the bid for my tankless is brilliant. Seriously. He sat up in my teeny attic with me, looking at the scene of the plumbing crime that flooded my house and figured out what another plumber, contractor and insurance investigator missed. Then he fixed it in less than an hour.
I’m still replacing my hot water heater because having an ancient water heater in the attic is tempting fate.
I’ll follow up once my house is dry enough for him to work in in it. Meantime, I’m lighting a little candle for him.”
Sugar E, March 2019, Alameda, CA. Provided By Yelp.
“This company is not only SUPER reliable, but they were fast, efficient, & extremely knowledgeable. It took so much stress off of my husband & I knowing that they knew exactly how to remedy our issue from start to finish. They have a true “concierge” like service & were very prompt as well. I would highly recommend this company to anyone with a water heater issue-small or large!”
Emily C, Concord, CA. Provided by Google.com
“We had an emergency replacement job and Water Heaters Only came out within two hours and did a great job replacing the water heater quickly. Highly recommend for all water heater needs.”
David M, Orinda, CA. Provided by Yelp.com
“I highly recommend this company, there’s a reason they get so many 5 star reviews. Thanks Paul, Dan and all at your company – it’s good to know there is a competent and responsive company I can call should I have hot water heater problems again.”
A.D, San Francisco, CA. Provided by Yelp.com
“I run a laundromat. Hot water is important. I agreed and they did the job SAME DAY! At the price of 14,600 that included all material, removal, dumping and labor. I find that to be a good cost for what I got and the efficiency of it. awesome company. Don’t go anywhere else!”
Dee F, San Francisco, CA. Provided by Yelp.com
“Our water heater was dying. I called this morning at 9 AM. The call was answered immediately by a living human who told me that a tech would call me at 10. At 9:56 my phone rang and I spoke with nice guy named John who listened to my story, gave me options, gave me an estimate, and told me that he could be to our place between 11 and 11:30 to check it out and replace (ours was too old to fix.) He arrived at 11, checked out the situation, explained my options again and gave me a price which was several hundred below other places I had called. I elected to do the job, John explained what he’d be doing and how long it would take, and began work. Two and a half hours later we have a sparkling new water heater and I’m a very happy customer.”
Lala A, San Francisco, CA. Provided by Yelp.com
“Very professional outfit . . Fast results, great workmanship and up to code earthquake proof. I am happy for the convenience of same day service. Thank you Steve!”
Teal M, San Francisco, CA. Provided by Yelp.com
“I was away on a business trip and came home to no hot water! I did some search and found Water Heaters Only and called for a free estimate. John A. came out to give me a quote. He had a good, no-pressure attitude and told me to seek a few more quotes to compare. I did and decided to go with this company. John A. was on time for the installation and was really efficient and did a great job. Not only was it less than the other quotes I got, but my overall experience was stress-free.”
Karen D, San Francisco, CA. Provided by Yelp.com
“This team was great. . . they were prompt to answer the phone, super nice and informative (and helpful). They came over when they said – actually called before the appointment and said they had a cancellation and would it be alright if they came earlier. All was smooth, installation was completed quickly and everything was better than it had been before. They know their stuff.”
Stephen G, Berkeley, CA. Provided by Yelp.com
“My water heater went out sometime Sunday night and didn’t notice it till Monday morning when I had to take a cold shower. I called Water Heaters Only Monday morning and setup an appointment for Wednesday. Well I received a call today that they had a cancellation and that they had an employee in the neighborhood and they can be right there. Within 20 minutes Loni showed up and was very nice. He asked where the unit was and went right to work. It took him just over an hour to do and I was very pleased with the work and cleanliness of the job he did.”
Stephen T, Concord, CA. Provided by Google.com
“When we decided to do the actual installation on 11/15/2016, Loni again fought traffic to come up and install. Because we replaced two old 50-gallon water heaters at once, he installed an electronic flood-stop sensor and valve for $200 less than the normal price AND the company honored the $50 discount per water heater that they had quoted originally over the phone for doing both in the same visit.”
Albert C, Concord, CA. Provided by Google.com
“He arrived promptly, went over the estimate details, answered all my questions (I had a lot) and did a great job in a timely fashion. A very friendly guy who I enjoyed dealing with.”
Daniel C, Walnut Creek, CA. Provided by Google.com
“Had a good feeling from the initial call, and they didn’t charge extra for a weekend job. The final price was within their original phone estimate, they showed up on time and the new water heater was installed in two hours by a pleasant installer.”
Wendy M, Concord, CA. Provided by Google.com
“Had to replace the water heater in a property I have control over. Kevin came out the next day after I called and made a estimate for the repair/replace. Since this was a older home, it needed a lot of upgrades. The estimate was fair and Kevin returned with all the needed upgrades. He completed the job quickly and contacted me, as I had left to run errands. The job looked and functioned great. I now have hot water in the house.”
Roy C, Dublin, CA. Provided by Yelp.com
“I found my water heater leaking this morning. I immediately called WHO to have someone come out to replace it. I was informed that someone could come within hours, but I had an important matter to take care of and was leaving now. I requested an afternoon appointment instead and got a 4-7 pm window. At 5:30 pm or so I received a call from tech John A that he was on his way to my home. Upon arrival, he surveyed the situation and determined that indeed the heater was leaking and needed replacing. He explained all the things that needed to be done and how long it would take. I agreed with his assessment and requested that he proceed with the job. John went about his work with efficiency and professionalism. The work was completed ahead of plan, the job was done neatly and all all debris was removed and job site left clean. I could not have asked for a more satisfied outcome. Thank you WHO and John A in particular.”
Richard M, Pleasant Hill, CA. Provided By Yelp.com
Our water heater had failed and we needed an immediate replacement. Our technician, Steve B. arrived on time. He was experienced and knowledgeable and completed the installation exactly as he and I had discussed at the outset. Very satisfied with job.
Rick F, Danville, CA. Provided By Yelp.com
“It was such a breath of fresh air to work with a polite, knowledgeable, and honest professional like Alex B. My wife decided to call Water Heaters Only after hearing from a friend at the parent-faculty club at my kids school. As it turned out, we both ended up being happy with the referral. Alex showed up on time for our appointment. He quickly assessed the existing tank and explained in detail to us what he was planning to do. He completed all tasks on time including upgrading the seismic bracing to bring our tank up to current code.
We’re very happy with the quality of work and the reasonable pricing!”
Silvino C, Dublin, CA. Provided By Yelp.com
“I have used this company twice. The last time was on 1/8/15. I called on a Wednesday and was confirmed for an appointment on Thursday between 10 AM and 2 PM. The company neglected to tell me that you MUST answer your phone on the day of the scheduled service; otherwise, you will be bumped from the schedule. I was at home all day on 1/8 but happened to be in my garage. Normally, I would hear the phone ring even in the garage but a lawn mower drowned out the ringing phone. Once inside, I discovered I had two recorded phone messages from Water Heaters Only. I had been bumped from the schedule, because I had not answered the phone. Fortunately, I was able to reach them and reschedule for later that day. I called the scheduling office and explained that they needed to tell customers that they must be able to be reached on the phone on the day of installation, or they will be crossed off the schedule. My hot water heater did get installed and the service technician was very professional and thorough. Very pleased with that part of the service.”
Beverly V, Vacaville, Dublin, CA. Provided By Yelp.com
“On Thursday, January 8, 2015 I got my new water heater installed by Beni. I called Wednesday night around 8:00 p.m. and had hot water the next afternoon. Beni called me a little over an hour before my scheduled appointment to let me know he was on his way. He was quick, efficient, clean and friendly. My house never looked like it had a water heater removed, pipes replaced and a new water heater put in. He was fantastic. Before he started he let me know what needed to be done and how much it was going to cost. I had already checked into the cost of water heaters and his price was more than fair add in his efficiency, quick response time, neatness and I was sold. Many years ago my dad and my sister had their water heaters replaced by these guys and they still rave about how good they were. I guess after all these years they are still #1. Elaine W”
Elaine W, Hayward, CA. Provided By Yelp.com
“I called Water Heaters Only and Alex showed up when promised. He took a look at what was on hand and provided a quote on the spot. I would have given a 5 Star rating if he had used a new pvc pipe from the drain to the outside of the house. He also ran out of copper piping on the overflow and had to piece it together. The biggest complaint I had was…..our water heater is in the garage on a platform and he struggled to remove the old one and had to lift the new one back up there. This was an accident waiting to happen.”
Joe E. Hayward, CA. Provided By Yelp.com
“Came home from a short trip went into the garage and found water leaking from my twelve year old water tank. I called Water Heaters Only and they were able to come out the next day and replaced my tank. The technician (John A) was very polite, professional and thorough. Took the time to explain what he needed to do and how to operate the new tank (pilot light, emergency shut off etc). His work was very neat. Great guy with an outstanding work ethic. If need be I will use them again and would gladly refer them.”
Jeff F, Danville, CA. Provided By Yelp.com
“We were pleased by the prompt, competent, and courteous service we received from the Water Heaters Only phone staff and their technician, Steve Burlison #1062035. Our 80 gal. electric water heater suddenly stopped delivering the usual amount of hot water this week. No fun ending a shower in cold water! Our usual plumber was all booked up, but highly recommended Water Heaters Only. We called and were pleased to get an immediate answer from a real human….no answering machines or phone robots!
We appreciated the short 2-hour window frame (8AM-10AM) given for arrival of our service tech. He called within that time and told us exactly when to expect him!
The problem turned out to be a burned-out heating element, and we were given the choice of a repair or new heater. Based on the age of our old water heater, we chose to replace it with a new one, and the company was able to obtain the same brand, quality and features. We appreciated the prompt same-day service, delivery and installation. We highly recommend the company, based on our good experience.”
Art & Patsy Ronat, Lafayette, CA. Provided By Yelp.com
“My water heater went out and was spilling water all over my garage at 3:30 on the morning on 9/2/14. I made a call to WHO at 4:30 am and I had a new water installed by Steve B, he was on scene by 11 am and installed a new Rheem water heater. He was courteous, professional , and Johnny on the spot ! I highly recommend WHO! Thank you so much Steve good job!”
Marianne F, Martinez, CA. Provided By Yelp.com
“After being jerked around by another company from 6-10PM, we called Water Heaters Only. The did exactly what they said they would. We received a quote over the phone, was given a time frame window and was told the technician would call prior to arrival. The technician- Steve B called and arrived 30 minutes later. He had three different water heaters on his truck explained the quote and completed the job in less than three hours. I am a very satisfied customer.”
Linda R, Walnut Creek, CA. Provided By Yelp.com
In addition to customer reviews – our customers send us pictures too! See some of our happy customers with their new water heater. More reviews below…….
“Amazing service and top notch installation. Chris (from Water Heaters Only) was on time, pleasant, professional and took time to help me understand my choices for a replacement tank. Who knew having a new water heater installed could be such a positive experience!
LuAnne, Concord Area, CA. Provided By Yelp.com
“A very long story short…Water Heaters Only took great care of us on a job that was difficult and dirty. Steve did the job and did it well. It was nice because the gentleman I talked to on the phone took the time to help even when he didn’t think we’d be hiring them….one of the reasons I DID hire them.”
Kelly S, Pleasant Hill, CA. Provided By Yelp.com
“Luigi and Todd just left after installing a brand new water heater. Their prices were good and service was excellent. They were fast, thorough and very detailed explaining exactly what they were doing every step of the way. I really appreciated their fast excellent service. Highly Recommended!!!”
Barbara W, Clayton, CA. Provided By Yelp.com
“So glad that we did not have to take cold showers for a few days! I was able to take a hot shower because Water Heaters Only was able to help us out in a pinch. I would recommend them.”
Denise M, Pleasant Hill, CA. Provided By Insider pages.com